kf99 Privacy Policy

kf99 operates a safe and reliable online entertainment platform for players in Bangladesh. We believe your personal information is your own asset, and protecting that information is our ethical responsibility.

The purpose of this privacy policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. The privacy of every registered user at kf99 is extremely important to us.

This policy applies when you visit our website, create an account, use our games or services, contact customer support, or participate in our promotional offers.

kf99 collects different types of information in different situations. Details are described below:

2.1 Personally Identifiable Information

We collect the following information for account registration and management:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (when identity verification is required)
• Current residential address
• Username and password

2.2 Financial Information

We collect the following for processing transactions:

• bKash, Nagad, Rocket account numbers
• Bank account details (where applicable)
• Deposit and withdrawal transaction history
• Information related to bonus and promotion activities

2.3 Technical Information

Information collected automatically while using the website:

• IP address and device information
• Browser type and version
• Operating system information
• Cookie and session data
• Information related to page visits, clicks, and usage patterns
• Login and logout times and dates

2.4 Gaming Activity Information

We retain the following to improve service quality and security:

• Game play history and betting information
• Win and loss records
• Preferred game categories and usage patterns
• Responsible gaming related information (limit settings, breaks, etc.)

kf99 uses your information only for legitimate and clear purposes. We use your information for the following reasons:

3.1 Account Management

Personal information is essential for creating, verifying, and managing your account. We ensure that every user is registered with a unique identity and that account security is maintained.

3.2 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal processes through bKash, Nagad, Rocket, and bank transfers, and to prevent fraudulent activity.

3.3 Age and Identity Verification

Under strict rules, only individuals aged 21 or above may create an account at kf99. Relevant information is used to confirm age and verify identity.

3.4 Customer Service

Our 24/7 live chat support team may use your relevant information to resolve your issues, answer your questions, and provide better service.

3.5 Security and Fraud Prevention

Technical and activity-related information is analysed to detect suspicious activity, prevent account hacking, and comply with regulations related to money laundering.

3.6 Service Improvement and Personalisation

Gaming activity information is analysed to recommend games based on your preferences, send relevant bonus offers, and improve the overall experience on the platform.

kf99 uses the latest technology and methods to protect your information. Our security measures are as follows:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology, which prevents third-party access.
• Secure Servers: Your information is stored on highly secured servers and regular backups are taken.
• Access Control: Only authorised staff can access your information for specific needs.
• Password Protection: Passwords are stored in hashed form, never as plain text.
• Regular Audits: Our security systems are regularly tested and updated.

However, complete security on the internet cannot be guaranteed. We make every effort, but in the event of any unauthorised access we will notify you as soon as possible.

kf99 never sells your personal information or provides it to third parties for advertising purposes. However, information may be shared in certain specific situations:

5.1 Payment Processors

The minimum necessary information is shared with the relevant payment provider to complete transactions through bKash, Nagad, Rocket, and bank transfers. This information is used solely for processing transactions.

5.2 Technology Service Providers

Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming), hosting providers, and technology service suppliers may use limited information as needed to deliver their services. Our agreements with all these organisations include strict confidentiality obligations.

5.3 Legal Obligations

Information may be provided to relevant authorities as required by a court order, government directive, or applicable law. In such cases we will supply only the information legally required.

5.4 Fraud Prevention

Necessary information may be shared with relevant authorities to prevent serious fraud, money laundering, or other illegal activities.

The kf99 website uses cookies and similar technologies to improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and save language preferences.

6.2 Functional Cookies

Functional cookies are used to remember your preferences and provide a personalised experience. This includes your preferred game categories and display settings.

6.3 Analytical Cookies

We use these to understand how users interact with our website — which pages are visited most, how much time is spent, and so on. This information is analysed in aggregated form and is not used to identify any individual.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the website from working.

kf99 does not retain your information longer than necessary. Data retention periods are as follows:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Transaction Data: Financial records are retained for a specified period in accordance with applicable regulations.
• Technical Logs: Generally retained for a limited period and then automatically deleted.

As a registered user of kf99, you have the following rights:

8.1 Right to Access Information

You may request to view the information we hold about you at any time. We will respond within a reasonable time after receiving your request.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. We will update the information after completing the necessary verification.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may continue to be retained due to legal obligations or ongoing transactions.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. We will respect your preference.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via 24/7 live chat or by email. We will take action as soon as possible after verifying your identity.

kf99 is intended only for individuals aged 21 or above. We do not knowingly collect any information from minors. If information belonging to a minor is found in our system, we will delete it immediately and close the associated account.

If parents or guardians believe their underage child has registered on our platform, please contact us immediately.

kf99 may update this privacy policy from time to time. When changes are made, we will:

• Publish the updated policy on the website
• Change the "Last Updated" date at the top of the page
• Notify registered users by email for significant changes

Continued use of the platform after an update will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.

We believe responsible gaming and data protection go hand in hand. Your gaming activity information is analysed as part of our responsible gaming programme, which includes:

• Identifying problematic gaming behaviour
• Applying automatic limits when necessary
• Activating self-exclusion features
• Recommending help and resources when needed

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will consider all your requests seriously and try to resolve them as quickly as possible.